Shipping policy

📦 Shipping Policy – Solva Energy & Automation

Effective Date: 25/06/2025

At Starpower Electrical, we are committed to delivering high-quality energy and automation products efficiently and securely across the UAE. Please review our shipping policy to understand how we handle orders, shipping timelines, fees, and delivery practices.

🚚 Domestic Shipping (Within the UAE)

Processing Time:

  • All orders are processed within 1–2 business days.

  • Orders placed after 2 PM GST or on weekends/public holidays will be processed the next business day.

Delivery Time:

  • Standard delivery: 1–3 business days across all Emirates.

  • Express delivery: Same-day or next-day delivery (available in select areas at an additional cost).

Shipping Fees:

  • Free standard shipping on orders above AED 500.

  • Orders below AED 500 incur a flat-rate delivery fee of AED 25.

  • Express shipping: Calculated at checkout based on location and urgency.

🌍 International Shipping

We currently do not offer international shipping. Our operations are limited to the United Arab Emirates. For inquiries or special shipping arrangements outside the UAE, please contact our support team.

📦 Order Tracking & Notifications

  • Once your order is shipped, you’ll receive an email/SMS with a tracking number.

  • You can track your shipment via our website or the courier partner’s tracking page.

🔄 Failed Deliveries & Address Issues

  • Please ensure that your delivery address and contact information are accurate.

  • In the event of a failed delivery due to incorrect address or unavailability, re-delivery may incur additional charges.

  • Orders not deliverable after 3 attempts will be returned to us, and a refund (minus shipping costs) will be processed.

⚠️ Delivery Delays

We strive to meet our delivery timelines, but delays may occasionally occur due to:

  • Public holidays or extreme weather conditions

  • Unexpected courier delays

  • High demand periods (e.g., Ramadan, year-end sales)

We appreciate your patience and understanding in such cases.

🛡 Packaging & Product Integrity

  • All products are packaged securely to prevent damage during transit.

  • In case of any damage or missing items, report the issue within 48 hours of receiving the package. We may request photo evidence to process replacements or refunds.

📞 Contact Us

For questions regarding your order or shipping, reach out to us:

  • Email: info@starpowerelectrical.com

Thank you for choosing Solva. We look forward to powering your space with innovative energy and automation solutions.